Support

Updated 2026-11-10

Getting help

Email richwolf817@gmail.com from the address on your Selanx account. Say which edition you use (Selanx Lite or Selanx Pro), your Mac's model and macOS version, the Selanx version (in the app's About), and what you saw.

Never send us your password, a one-time code, or a device token: we'll never ask for them.

Service problems

If Selanx Cloud has a problem that affects your Macs, we email the account owners affected. Your Macs keep their queue of data while they can't reach Selanx Cloud and send it once they can.

An alert I don't understand

Open the Mac on the web app (Macs, then the Mac's name) to see the alert and the events around it. Search shows everything the Mac sent in a time range. If you think an alert is wrong, tell us the rule's name and when it fired.

Downloading your data

On the web app: Privacy, then Download my data. You get one JSON file with your account, consents, Macs, alerts and actions. The link works for 15 minutes.

Deleting your account

• On the web app: Privacy, then Delete my account, and type DELETE.
• In Selanx Lite: the Selanx menu, then Delete account….

Your Macs stop reporting at once, your data becomes unreadable at once, and the rest is erased within 30 days. A subscription bought in the Mac App Store isn't cancelled by this: cancel it in the App Store (click your name, then Account Settings, then Manage next to Subscriptions). A Selanx Pro subscription bought on the web: cancel it first from Manage billing on the Plan page.

Removing Selanx Lite from a Mac

1. Quit Selanx Lite (its menu, then Quit).
2. Drag Selanx Lite from Applications to the Trash. macOS removes its network filter with it.
3. If the filter still shows: open System Settings, then Network, then Filters (or VPN & Filters, depending on your macOS version), select Selanx Lite and remove it.
4. On the web app, remove the Mac from your account (Macs, the Mac's name, Remove this Mac).

Removing Selanx Pro from a Mac

Selanx Pro protects itself against being removed by malware, so removing it takes two steps:

1. Lift its tamper lock in Terminal: sudo selanx lock off. It may ask you to approve this from your Selanx account.
2. Run the uninstaller from the Selanx Pro disk image: sudo ./install.sh --uninstall. Add --purge to delete its local records and enrollment too.
3. If macOS still lists its network extension: System Settings, then General, then Login Items & Extensions, then Network Extensions, and remove Selanx.
4. On the web app, remove the Mac from your account.

Contact

[the company that runs Selanx], richwolf817@gmail.com.